Policies and Procedures

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Policies & Procedures  

Satisfaction Guarantee Customer service and satisfaction is one of Creatively Created main priorities. Before any order leaves our facility, it has been checked multiple times to ensure the quality of the print is of the highest grade, and that the correct amount of shirts has been printed, and placed in the box. If for any reason, you are not completely satisfied with the quality of the product you have received, please contact us within 48 hours and we will work closely with you to try and resolve the issue at hand. 

Printing Policies/Custom Images/DTF & Sublimation Images 

Our typical turnaround time is 5-7 business days. Some orders with add-on services or specialty prints may take longer. Turnaround time begins when your invoice has been paid in full or when a 50% deposit has been made, and artwork proof has been approved. Creatively Created  will not be responsible for missed deadlines due to weather conditions, power interruptions, back orders or errors from distributors, shipping errors, or anything else out of our control. If we foresee any problems, we will inform you of the problem and will work with you to reach a solution. 

Submitting Images    

Receiving the high resolution png image in a timely manner is extremely important, and can delay the start of the job. For this reason, we ask that you call or email us when getting files ready to be sent, so that we can ensure we get the correct files for printing. Images not supplied in print ready format as required will be subject to prep fees at our current rate (if needed). We will not be responsible for any misspellings or errors in artwork after the final proof is approved.   

Payment  

Before we can start on any project we require full payment up front. For your convenience we accept all major credit cards, Paypal, CashApp, Zelle, Afterpay, Sezzle and   

Rush Orders    

If your deadline is closer than our standard 7 day turnaround, the only way to ensure order completion in time is to pay a rush fee. Rush fees will be added to the final invoice, and the price will depend on the day needed. We will contact you before adding the rush fee to confirm you want to proceed with the order. 

Social Media    

We love printing and are proud of the work we do for you. Pictures are often taken during production and after projects are complete. We post pictures of shirts on sites like Facebook, Instagram, TikTok and Pinterest. It's a great way to market our business and show our skills. If you’re not comfortable with your project being photographed and shared, please let us know prior to placing your order.  

Care Instructions    

To ensure the longevity of your print and image vibrancy, we always recommend machine washing your shirts in cold water and tumble drying on low heat. Basketball jerseys and other athletic apparel should be washed inside-out and line dried if possible.   

Price Guarantee    

We completely stand behind our work. Please check your order carefully and notify us of any problems within 48 hours of delivery.  If, for any reason, we made a mistake printing your order and it’s not as agreed upon in your emailed proof approval and falls outside these terms & conditions,we will gladly re-print your order within 10 working days. We will not be responsible for errors found after 48 hours. Creatively Created LLC reserves the right to change our pricing at any time without notification. Estimates are valid for 30 days after the estimate’s creation. 

Shipping    

Unless otherwise agreed upon or requested, all orders will be shipped via USPS and a tracking number for the package will be provided via email after the order has shipped. The customer will be responsible for all shipping costs and will be included in pricing on the final invoice. Arrangements can be made for in-person pick up or drop off at said location. 

Order Cancellation    

Orders canceled or modified 7 business days prior to the agreed delivery date will not be subject to any cancellation penalties. Orders canceled 3-5 business days prior to agreed delivery date will be subjected to a $15.00 cancellation penalty. Request to cancel an order 3 business days or less before the agreed delivery date will be handled on a case by case basis and can’t be guaranteed. Request to cancel within this time frame will be reviewed based on how far the order is in the production process and will be subject to a minimum cancellation fee of $15.00 and a maximum of $50.00. Orders cannot be canceled once the printing process has begun.